Yes, we use real wood, carefully crafted and added to each piece by hand.

Yes, we offer international shipping within the European Union and the UK.

We offer express shipping across Europe, with delivery typically within 2-3 days. In some countries, we also provide 1-2 day shipping. Enjoy free shipping on orders over €75.

We do everything we can to ensure our customers are happy with their purchase. However, if you need to return a product, we’ll be glad to assist you. We offer a 60-day return policy, and you can contact us here to get started.

We promise to replace your item if it tarnishes, fades or accidentally breaks. Just email us a photo of the item along with your order number to support@theartemise.com. No need to explain, we'll process a replacement or store credit for you.

Our Lifetime Warranty only covers what we state won't happen, if your Artemise piece is lost, stolen, damaged purposely or damaged via a third-party, we can't cover this. Failure to provide a photo of the defective/faulty item voids the warranty.

We cover all duties and taxes for orders shipped within the European Union.