Frequently asked questions

How long does it take to process an order?

All orders are processed and shipped within 24 hours.

Do you ship internationally?
Yes, we ship across Europe within 2-3 days.
Are you outside Europe? Check this page.
Is your jewellery sustainable?

Yes, our jewellery is crafted with ethically sourced materials that have minimal environmental impact, often incorporating recycled elements. We ensure that our sourcing practices are free from conflict and unsafe working conditions, while also guaranteeing fair wages for workers.

Can I modify or cancel my order after placing it?

You can modify or cancel your order only before it has been shipped. If you notice a mistake, please contact our customer service as soon as possible at support@theartemise.com or +39 3514232526 , and we will do our best to assist you.

Is your jewellery waterproof?

Our classic jewellery is 100% waterproof.

Our wooden jewellery is water-resistant, so you don’t have to worry if it gets wet or comes into contact with water. However, to preserve its natural beauty, we recommend avoiding prolonged exposure to moisture.